FAQ's
Ordering and Shipping
PLEASE NOTE: Although our employees are working hard to ship orders as soon as possible, delivery times may vary from time to time due to holidays
All our popcorn flavors are made to order so be aware that there is a small chance your order will not ship out the same day you place it. But rest assured we are working tirelessly to get your delicious, fresh popcorn delivered to your door. Depending on our retail store volume, some orders may not be shipped or delivered on weekends or holidays.
If there will be a significant delay in the shipment of your order, we will contact you via email.
Yes, we are able to ship internationally.
Yes, we accept orders to P.O. Box and to APO/FPO addresses. Orders shipped to a P.O. Box are shipped via USPS via Priority Mail. We regret that we cannot offer our express shipping options for these types of addresses.
Most orders placed before 1PM PST will be shipped the same day. All of our popcorn flavors are made to order so be aware that there is a small chance your order will not ship out the same day you place it. But rest assured we are working tirelessly to get your delicious, fresh popcorn delivered to your door. Depending on our retail/wholesale sales volume, some orders may not be shipped or delivered on weekends or holidays.
We use USPS for all P.O. Box and APO/FPO orders. We use select Ground and Air Carriers to deliver all other packages. It is up to the discretion of Pop-A-Licious which carrier will be selected.
We accept Visa, Mastercard, American Express, Discover, PayPal, Klarna, etc.
Order Tracking
An order receipt will be sent immediately to your email address after placing your order. You will receive an order confirmation email with your order number, order total, and optional gift message within two hours of placing your order. Please review this information as soon as possible to ensure all addresses, items and arrival dates are correct. If you need to make any changes to your order, contact Customer Service at customerservice@pop-a-licious.com.
When your order has shipped, you will receive a shipment confirmation including the tracking number for each shipment. Please note that this confirmation is typically emailed at 11 PM PST on the day it is shipped. You may also Track Your Order by logging into your account or Track Shipment Page. If your order has more than 10 recipients, you will only receive one shipment confirmation email. You may contact Customer Service at customerservice@pop-a-licious.com to request tracking information for all your recipients.
Yes! After your order is completed, you will be asked if you would like to create an account, which will allow you to track your orders and will also make ordering easier for you in the future.
Returns
For purchases made on Pop-A-Licious.com, your order is guaranteed to arrive in perfect condition, no matter the weather, to delight you and those that receive your gifts! If you are not completely satisfied with your order upon arrival, please contact Customer Service with thirty (30) days of receipt for a prompt and courteous replacement or exchange of your merchandise. Please review our full Return Policy for more details.
Care and Storage
The best time to eat your popcorn, for optimal texture & flavor, is within one week.
Opened popcorn bags, if stored properly, can stay fresh for 2-3 weeks.
We recommend keeping your popcorn inside their original bags, and keeping them tightly sealed & stored in a cool, dry place.
Allergy Information
We operate in a common kitchen. Therefore, we cannot guarantee anything to be allergy friendly.
General Questions
Pop-A-Licious is committed to making its website accessible to all individuals. Please CLICK HERE to review our Accessibility Statement.
Although we would like to honor all requests, Pop-A-Licious cannot accommodate everyone. Pop-A-Licious makes donation request on a first come first serve basis. Please CLICK HERE to fill out a form. We prioritize and make donations to organizations that are supported directly by a Pop-A-Licious employee.
From time to time, Pop-A-Licious will offer special promotions and discounts. Many offers require a minimum spend in order to qualify for a promotional offer. This amount does not include tax or shipping and cannot be split between multiple shipments. Offers are valid in the US only. Promotional offers are not valid on previous purchases and cannot be combined with volume discounts or other promotions or offers.
Pop-A-Licious is currently accepting applications for wholesale accounts. For more information on wholesale accounts, please CLICK HERE to view our wholesale page or contact our accounts team at wholesale@pop-a-licious.com.
