Your order is guaranteed to arrive in perfect condition at the specified shipping address provided. If you are not completely satisfied with the quality of your popcorn upon arrival, please contact Customer Service within (30) day of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement or exchange.

We will either reship the item or replace it with another of equal or greater value. A replacement or exchange will be shipped within 5 days. Due to the perishable nature of our popcorn, all claims submitted without proper support will not be eligible for reshipment. Pop-A-Licious reserves the right to limit replacements. Refunds are not offered.

Our guarantee extends only to correctly addressed orders. Unfortunately, and due to the perishable nature of our products, we cannot guarantee the condition of the package if the carrier must reroute your order. Pop-A-Licious cannot be responsible for the condition of orders that are not able to be delivered on the first attempt (or that you may have updated or revised through any customization option with our carrier).

We will ship your order to the shipping address(es) you provide. Please include a street address, and company name, suite or apartment number when applicable to ensure proper delivery.

Pop-A-Licious is not responsible for failed deliveries when:

• You provide an incorrect or outdated address;
• Your recipient is out of town or not available, or
• You do not provide a correct/new delivery address within 24 hours of the first delivery attempt. Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipments and/or relabeling for the carrier.