Frequently Asked Questions (FAQ’s)

Ordering and Shipping

When will my order ship?

PLEASE NOTE: Although our employees are working hard to ship orders as soon as possible, delivery times may vary from time to time due to holidays

All our popcorn flavors are made to order so be aware that there is a small chance your order will not ship out the same day you place it. But rest assured we are working tirelessly to get your delicious, fresh popcorn delivered to your door. Depending on our retail store volume, some orders may not be shipped or delivered on weekends or holidays. If there will be a significant delay in the shipment of your order, we will contact you via email.

• Can I place an order to be shipped outside of the United States?

Yes, we are able to ship internationally.

Can I ship to a P.O. Box or an APO/FPO Address?

Yes, we accept orders to P.O. Box and to APO/FPO addresses. Orders shipped to a P.O. Box are shipped via USPS via
Priority Mail. We regret that we cannot offer our express shipping options for these types of addresses.

Do you offer same-day shipping?

Most orders placed before 1PM PST will be shipped the same day. All of our popcorn flavors are made to order so be aware that there is a small chance your order will not ship out the same day you place it. But rest assured we are working tirelessly to get your delicious, fresh popcorn delivered to your door. Depending on our retail/wholesale sales volume, some orders may not be shipped or delivered on weekends or holidays.

What shipping carriers do you use?

We use USPS for all P.O. Box andAPO/FPO orders. We use select Ground and Air Carriers to deliver all other
packages. It is up to the discretion of Pop-A-Licious which carrier will be
selected.

What form of payment do you accept?

We accept Visa, Mastercard, American
Express, Discover, PayPal, Klarna, etc.

Order Tracking

Will I receive an order confirmation?

An order receipt will be sent
immediately to your email address after placing your order. You will receive an
order confirmation email with your order number, order total, and optional gift
message within two hours of placing your order. Please review this information
as soon as possible to ensure all addresses, items and arrival dates are
correct. If you need to make any changes to your order, contact Customer
Service at customerservice@pop-a-licious.com.

Will I receive a shipping
confirmation?

When your order has shipped, you will
receive a shipment confirmation including the tracking number for each
shipment. Please note that this confirmation is typically emailed at 11 PM PST
on the day it is shipped. You may also Track Your Order by logging into your
account or Track Shipment Page. If your order has more than 10 recipients, you
will only receive one shipment confirmation email. You may contact Customer
Service at customerservice@pop-a-licious.com to
request tracking information for all your recipients.

Can I create an account after I start
placing my order?

Yes! After your order is completed,
you will be asked if you would like to create an account, which will allow you
to track your orders and will also make ordering easier for you in the future.

Returns

What is Pop-A-Licious return policy?

For purchases made on
Pop-A-Licious.com, your order is guaranteed to arrive in perfect condition, no
matter the weather, to delight you and those that receive your gifts! If you
are not completely satisfied with your order upon arrival, please contact Customer
Service with thirty (30) days of receipt for a prompt and courteous replacement
or exchange of your merchandise. Please review our full Return Policy
for more details.

Care and Storage

How long will my popcorn keep fresh?

The best time to eat your popcorn, for
optimal texture & flavor, is within one week.

Opened popcorn bags, if stored
properly, can stay fresh for 2-3 weeks.

We recommend keeping your popcorn
inside their original bags, and keeping them tightly sealed & stored in a
cool, dry place.

Allergy Information

Are any of your popcorn flavors
allergy friendly?

We operate in a common kitchen.
Therefore, we cannot guarantee anything to be allergy friendly.

General Questions

Who can I contact about website
accessibility issues I encountered on this site?

Pop-A-Licious is committed to making
its website accessible to all individuals. Please CLICK HERE to review
our Accessibility Statement.

What is Pop-A-Licious’s policy on
donation requests?

Although we would like to honor all
requests, Pop-A-Licious cannot accommodate everyone. Pop-A-Licious makes
donation request on a first come first serve basis. We prioritize and make
donations to organizations that are supported directly by a Pop-A-Licious
employee.

Why didn’t my promotional code or
promotional offer work?

From time to time, Pop-A-Licious will
offer special promotions and discounts. Many offers require a minimum spend in
order to qualify for a promotional offer. This amount does not include tax or
shipping and cannot be split between multiple shipments. Offers are valid in
the US only. Promotional offers are not valid on previous purchases and cannot
be combined with volume discounts or other promotions or offers.

How can I sell Pop-A-Licious in my
store?

Pop-A-Licious is currently accepting
applications for wholesale accounts. For more information on wholesale
accounts, please CLICK HERE to view our wholesale page or contact our
accounts team at wholesale@pop-a-licious.com.